Most massage chairs, saunas, and cold plunges ship within 3 to 7 business days via freight or white-glove delivery, depending on your location. You will receive a tracking number as soon as your order ships so you can follow its progress. Orders over $100 ship free within the contiguous United States.

Absolutely. Once your order ships, we send a confirmation email with a tracking link so you can monitor delivery in real time. If you have not received tracking information within 5 business days, please email us and we will look into it right away.

We offer a 30-day return window on most products, provided the item is in its original condition and packaging. Because these are large items, return shipping logistics will be coordinated by our support team. Please contact us before initiating a return so we can arrange the most efficient process for you.

If your item arrives with any damage or defects, please photograph the issue and reach out to us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you. Our goal is to make sure every product arrives in perfect condition.

Panel size depends on the area of your body you want to treat and how you plan to use it. Smaller panels are ideal for targeted areas like the face or joints, while full-body panels provide broader coverage for recovery and overall wellness. Feel free to call or email us for a personalized recommendation based on your goals.

Most of our cold plunges are designed for simple setup and do not require professional plumbing. They typically need a standard electrical outlet and a nearby water source for filling. Each product page includes detailed setup requirements, and our team is available to walk you through the process if needed.